11 Birdeye Competitors for 2025 [Features, Costs, Reviews]

While Birdeye is a popular choice for reputation management and customer experience tools, it’s far from the only option on the market.

Several other platforms offer unique features, additional local SEO software, flexible pricing, and tailored solutions that might better match your business needs.

Whether you’re looking for stronger analytics, more integrations, or a simpler user experience, there are Birdeye competitors worth your attention.

In this guide, we’ll break down the top competitors to help you make a confident, informed decision. 🚀 

Why People Are Exploring Birdeye Competitors

Birdeye has earned its place in the reputation management space, but it’s not the perfect fit for everyone. Some users find the pricing too steep for smaller businesses, while others want deeper SEO capabilities, more flexible integrations, or clearer reporting features.

As new platforms enter the market with specialized tools and competitive pricing, business owners are taking a closer look at what else is out there. Birdeye’s competitors are stepping up with modern features, transparent costs, and streamlined user experiences.

This makes them worth serious consideration for teams wanting more control, more features, and more customization.

Best Birdeye Competitors Compared: Features, Pricing & Performance

Based on our research, these Birdeye competitors stand out for simplifying review management and delivering more value where it counts. 🔍

1. Search Atlas

Search Atlas is an all-in-one SEO and PPC platform designed with local visibility in mind. It includes robust tools for managing Google Business Profiles, tracking keyword rankings by location, building citations, and creating location-specific content. Whether you’re an agency, franchise, or multi-location business, Search Atlas delivers scalable solutions that simplify local SEO at every level.

Its OTTO SEO AI agent takes review management to the next level with AI-generated responses that match your brand’s tone and adapt to customer sentiment. Within the Reviews section, you can quickly identify which feedback requires immediate attention, while custom templates help ensure your replies stay consistent and on-brand across every location. 

Search Atlas Popular Features

• GBP Management: Manage and update Google Business Profile listings from one dashboard—ideal for agencies handling multiple locations.
• Local Citations: Submit and update business info to directories and apps, with automatic updates included for 12 months.
• Automated Reputation Management: Monitor and reply to reviews across all GBP profiles in one place, with automation available to save time.
• Local Rank Tracker: Track local keyword positions by area, built to meet Google’s JavaScript changes without sacrificing cost or accuracy.
• Localized Content Creation: Use AI tools to create location-optimized content for local businesses and e-commerce pages with ease.
• White-Label Reporting: Generate branded reports with AI-written summaries, ideal for client updates and scheduled delivery.

Search Atlas Limitations

• Some reviews say the platform’s complexity can be unnecessary for users who only need basic local SEO tools.
• A few reviews say the integration of all features may require a learning curve for new users.

Search Atlas Pricing 

	Starter plan	Growth plan	Pro plan	Enterprise
Price:	$99 monthly	$199 monthly	$399 monthly	Custom
Free OTTO Activation	1	2	4	Custom
User Seats	2	3	5	Custom
Automated GBP Accounts	3	10	25	Custom
Local SEO Search Points	2250	5400	13500	Custom
Data Aggregator	5 networks for $100, updated for twelve months

Search Atlas Reviews

• G2: 4.8/5 (93)
• Capterra: 4.9/5 (63)

2. BrightLocal

​BrightLocal is a well-known local SEO platform that inspired many of its alternatives. While it also offers citation tracking, local rank monitoring, and GBP audits, many users turn to BrightLocal for its Reputation Manager, which makes it a competitor to BirdEye. 

Reputation Manager lets you track reviews across major platforms, send automated review requests via email or SMS, and analyze sentiment over time. Agencies also benefit from white-label reporting, making it easier to demonstrate ROI and stay organized across multiple clients.

BrightLocal Popular Features

• Local Search Grid: Visualize your business’s Google Maps rankings across different neighborhoods or zip codes to spot SEO gaps.
• Citation Builder: Submit business listings to top directories, manage updates, and suppress duplicates with a pay-as-you-go model.
• Reputation Manager: Collect new reviews via email and SMS, respond to reviews from 80+ platforms, and auto-generate review widgets for your site.
• Local Rank Tracker: Monitor keyword rankings by location and device, with filters for SERP features and competitor comparisons.
• Google Business Profile Audit: Scan GBP listings for data consistency, identify missing fields, and benchmark performance against competitors.
• White-label Reporting: Create branded reports on rankings, citations, and reviews, with scheduling and customizable modules for client delivery.

BrightLocal Limitations

• Some users say the interface feels a bit dated and less intuitive than newer SEO tools on the market.
• A few mention that the cost can add up quickly for small businesses that rely on several advanced features.

BrightLocal Pricing

BrightLocal’s pricing increases with the number of locations. For example, 2 to 5 locations on the Track plan starts at $59/month, while the pricing for just one location is cheaper. You’ll have to enter the number of locations to calculate your monthly plan.

For one location, you will pay:

• Track ($39/mo): Rank tracking, review monitoring, and extra daily tool access.
• Manage ($49/mo): Adds audits, listings sync, more review tools, and GA integration.
• Grow ($59/mo): Adds white-labeling, lead gen, GBP insights, and post scheduler.
• Simply Listings (Free): Pay-as-you-go citation submissions ($3.20 each, or $2 with bulk credits).

Citation Builder is included in every plan but requires separate credit purchases.

BrightLocal Reviews

• G2: 4.6/5 (222)
• Capterra: 4.8/5 (276)

3. Podium

Podium is designed with local businesses in mind, offering tools that make it easy to gather reviews through text messaging. It helps streamline customer interactions by combining review collection, messaging, and even payment processing in one platform.

While it includes a few local SEO features, its strength lies in improving customer communication and reputation management. Compared to Podium, Birdeye is better suited for larger businesses needing more advanced SEO capabilities and comprehensive listing management.

Podium Popular Features

• AI-Powered: Uses AI to make tools smarter and help businesses work more efficiently.
• Customer Messaging: Brings all messages from text, web chat, and social media into one easy-to-manage inbox.
• Teamchat: Lets team members message each other directly or in groups to stay connected.
• Customer Feedback: Sends quick SMS surveys to collect customer ratings and comments (like NPS scores).
• Reviews and Reputation Management: Helps businesses request, track, and respond to reviews on sites like Google and Facebook.
• Payments: Lets businesses send payment requests and accept payments through text messages.

Podium Limitations

• Some users note that the messaging search function is limited, making it difficult to find older conversations or images.
• It’s been mentioned that customer support can be slow sometimes.

Podium Pricing

Podium offers three custom-priced plans. Contact sales for details:

• Core: Essential AI features, lead conversion, review management, basic automations, 200+ integrations, mobile app, and onboarding.
• Pro: All Core features plus AI Instant Answers, auto review responses, advanced automations, text marketing, and segmentation.
• Signature: All Pro features plus multi-location management, advanced reporting, hardware discounts, migration, priority support, and custom billing.

Podium Reviews

• G2: 4.6/5 (1,851)
• Capterra: 4.3/5 (516)

4. Reviews.io

Reviews.io is a review and user-generated content (UGC) platform built to help eCommerce brands collect, manage, and display customer feedback. The tool supports everything from review invites to customizable widgets and shoppable UGC. It also integrates easily with major eCommerce platforms and offers features like loyalty rewards, referrals, and reputation management.

What makes Reviews.io stand out is its strong focus on product reviews and UGC that boost on-site conversion and search visibility, ideal for eCommerce brands prioritizing trust signals at every customer touchpoint.

Reviews.io Popular Features

• AI Review Summary Widget: Summarizes customer feedback into concise overviews, which aids quicker purchasing decisions for shoppers. ​
• AI-Powered Review Replies: Generate personalized responses to reviews, which enhances customer engagement and saves response time.
• Shoppable UGC Galleries: Transform user-generated content into interactive galleries, which allow product tagging to boost conversions.
• TikTok Shop Integration: Syncs verified reviews directly to TikTok Shop listings, which enhances product credibility on social platforms. 
• Shopify Checkout Surveys: Collect real-time customer feedback during checkout, which provides immediate insights for business improvements.
• Review Attributes: Allow customers to rate specific product aspects like fit and comfort, which offer detailed insights for informed decisions. 

Reviews.io Limitations

• Some users observe that the dashboard can feel cluttered and unintuitive when managing multiple features.
• A few users highlight limited customization options for email templates without developer help, which affects branding consistency.

Reviews.io Pricing

• Start-Up: $99/month – 1,500 monthly review invites, SMS invites, surveys, Google integrations, on-site widgets, Q&As, and more.
• Grow: $299/month – 5,000 monthly review invites, everything in Start-Up plus attributes, HTML email templates, review nuggets, AI summaries, and auto-replies.
• Plus: $499/month – 10,000 monthly review invites, everything in Grow plus API access, Shoppable UGC, syndication, custom domains, and onboarding support.

Reviews.io Reviews

• G2: 4.8/5 (539)
• Capterra: 4.6/5 (8)

5. Reputation.com

Reputation is a platform designed to help businesses monitor, manage, and improve their online reputation across channels. It centralizes customer reviews, social feedback, surveys, and listings into one dashboard, which offers real-time insights that teams can use to take immediate, informed action.

As a competitor to Birdeye, Reputation stands out with deeper competitive intelligence tools, centralized sentiment analysis across first- and third-party data, and dynamic, location-specific web pages to drive local conversion.

Reputation Popular Features

• Localized Landing Pages: Create optimized, location-specific web pages that help turn online visitors into in-store foot traffic.
• Reputation Competitive Intelligence: Analyze review and rating data from brand to location level to spot gaps and outperform competitors.
• Reputation’s Insights: Track how review trends and performance impact your Reputation Score using real-time data and analytics tools.
• Reviews Feed: Gain deeper visibility with categorized sentiment, emotional tone, and AI-powered review response suggestions.
• Managed Review Response: Delegate review management to experienced specialists for consistent, brand-aligned responses with minimal internal effort.
• Social Suite: Monitor, publish, and reply across all social channels in a centralized platform built for local businesses.

Reputation Limitations

• Users report a lack of clarity in how Reputation Score rolling metrics timeframes are determined. 
• Some remark that the user interface feels unpolished and could benefit from a more intuitive design.

Reputation Pricing

Contact sales for info.

Reputation Reviews

• G2: 4.6/5 (2,343)
• Capterra: 4.4/5 (185)

6. SOCi

SOCi is a centralized platform for multi-location businesses to manage their online presence across reviews, listings, and social media. It allows them to monitor and respond to customer feedback from major review sites, which helps them track sentiment, manage brand reputation, and maintain consistency across locations—all from a single dashboard.

What sets SOCi apart is its use of Genius Reviews, which localizes and automates personalized responses at scale. Combined with review aggregation, competitor tracking, and sentiment analysis, it offers a proactive reputation management system tailored for brands with many locations.

SOCi Popular Features

• Genius Reviews: Manage, respond to, and analyze feedback across all locations using personalized, localized AI-driven responses.
• Sentiment Reporting: Track customer sentiment and competitor trends in real-time to guide brand reputation strategy adjustments.
• Genius AI: Uses location data and behavior trends to recommend high-impact marketing actions and automate local efforts.
• SOCi Shield: Helps maintain brand consistency and reduce regulatory compliance risks across all locations and digital channels.
• SOCi Chat: Delivers AI-powered, location-specific chatbot responses across all key platforms from a centralized setup.
• Genius Agents: Automate SEO, social media, and reputation tasks using smart agents that analyze and optimize local performance.

SOCi Limitations

• Some users report that the platform can feel overwhelming at first due to its many layered features.
• It’s noted that reporting customization options could be more flexible for specific business needs.

SOCi Pricing

Contact the sales team for more information.

SOCi Reviews

• G2: 4.5/5 (2,852)
• Capterra: 4.5/5 (250)

7. Synup

Synup is a digital marketing platform designed to help businesses manage their online presence across various channels. It offers tools for listing management, reputation monitoring, and local SEO optimization, which enables companies to maintain consistent and accurate information across directories like Google, Facebook, and Yelp.​

Synup enhances local visibility through features like the Share of Voice tool, which allows businesses to track their search performance and identify opportunities for growth. Additionally, Synup’s integration with over 100 CRM systems makes automated review campaigns much easier.

Synup Popular Features

• Listings Management: Ensure consistent business information across directories, which enhances local SEO and customer trust.​
• Review Monitoring: Aggregate and respond to customer reviews from various platforms through a unified dashboard.​
• AI-Assisted Social Media: Create and schedule posts with AI-generated content suggestions, which streamlines social media management.​
• Local SEO Tools: Utilize features like Grid Ranker to monitor local search performance and optimize visibility.​
• Custom Landing Pages: Develop SEO-optimized, location-specific pages to drive local traffic and conversions.​
• Performance Analytics: Access detailed insights into customer interactions and campaign effectiveness to inform marketing strategies.

Synup Limitations

• Some reviews say the platform’s interface can be challenging to navigate for new users.​
• A few users think the reporting features could offer more customization options to suit diverse needs.

Synup Pricing

• Standard: $34.99/month – Listings in 70 directories, review monitoring for 10 sites, email/SMS review requests, AI features, analytics.
• Premium: $89.99/month – Listings in 80 directories, review monitoring for 20 sites, CRM integrations, reseller tools, API access, bulk verification.

Synup Reviews

• G2: 4.5/5 (296)
• Capterra: 4.3/5 (16)

8. Uberall

Uberall is a marketing platform designed to help multi-location businesses manage their digital presence. It centralizes business information, listings, reviews, and local pages across hundreds of directories—all in real time. By streamlining updates and ensuring consistency, businesses can protect their brand while scaling faster and improving local SEO visibility across platforms like Google, Apple, and Facebook.

What makes Uberall a strong competitor to BirdEye is its combination of AI-powered review replies, localized social media tools, and integrated analytics.

Uberall Popular Features

• Listings Management: Publish and optimize business info across 125+ directories to boost visibility and local search performance.
• AI Review Management: Analyze sentiment and reply to multiple customer reviews quickly using bulk AI-powered response tools.
• Insights & Analytics: Track local SEO, conversions, and customer interactions to uncover what drives performance and revenue.
• Messages: Centralize conversations with local customers across channels to improve response time and engagement.
• Local Pages & Locator: Use SEO-optimized local pages to drive conversions and help customers find nearby locations fast.
• Platform Integrations: Connect your existing tools to Uberall for streamlined workflows and unified data across systems.

Uberall Limitations

• Some reviews say Uberall’s reporting features aren’t always tailored to the unique needs of specific industries.
• A few users think the pricing structure can be steep for medium-sized businesses managing multiple locations.

Uberall Pricing

• Uberall Essentials: Contact sales for pricing – Includes Listings, Posting to Google & Apple, and Analytics Plus.
• Stand Out: Contact sales for pricing – Includes Uberall Essentials features, plus Reviews and Reviews Plus.
• Connect: Contact sales for pricing – Includes Uberall Essentials and Stand Out features, plus Local Social.

Uberall Reviews

• G2: 4.3/5 (140)
• Capterra: 4.6/5 (33)

9. Chatmeter

Chatmeter is a location marketing platform built for multi-location businesses. It brings together review engagement, sentiment analysis, competitive intelligence, listings management, local SEO, and customer feedback—all in one system. With tools like bulk listing edits, customizable local pages, and real-time directory updates, Chatmeter helps brands maintain visibility and consistency across 140+ directories.

Compared to Birdeye, it has a stronger focus on large-scale listings management, and it has more integrations.

Chatmeter Popular Features

• Review Monitoring & Response: Monitor and reply to reviews from multiple platforms in one place to maintain brand reputation.
• Listing Management: Keep business details accurate and consistent across top directories to improve local search visibility.
• Automated Review Requests: Request customer feedback via email, SMS, QR codes, survey thank-you pages, and more.
• SEO-Optimized Local Pages: Create and manage local pages with customizable CTAs, voice search support, and mobile-friendly layouts.
• Social Media Management: Schedule and manage posts, monitor engagement, and stay active on key social platforms from a central dashboard.
• Customer Sentiment and Analytics: Track trends, analyze customer sentiment, and uncover insights to inform your local marketing strategy.

Chatmeter Limitations

• A portion of users reported that frequent dashboard updates can lead to a frustrating, ongoing learning curve.
• Some individuals have remarked that the platform occasionally loads slowly, and filtering can be inconsistent.

Chatmeter Pricing

• Chatmeter offers customized pricing based on the number of locations you manage, so you have to contact the sales team for a quota. You can also build a tailored package and add more features as needed.

Chatmeter Reviews

• G2: 4.5/5 (345)
• Capterra: 4.5/5 (74)

10. Yext

Yext offers a comprehensive solution for managing business information, online listings, and customer reviews. It has AI-powered features, like automated review responses and sentiment analysis.

The platform allows you to monitor and engage with customer feedback at scale, which enhances satisfaction and improves SEO performance, which ultimately drives conversions and increases customer loyalty across all your locations.

Yext Popular Features

• Knowledge Graph: Organizes and structures brand data for accurate visibility across AI systems and search engines.
• Listings: Distributes brand information across ~200 third-party publishers, ensuring consistency and accuracy on major platforms.
• Reviews: Monitors, analyzes, and automates responses to reviews, helping boost local rankings and customer engagement.
• Pages: Provides a framework for building fast, scalable websites that drive traffic and conversions for global brands.
• Search: Offers AI-powered search experiences using natural language processing to answer user queries across digital platforms.
• Social: Amplifies brand presence across social media platforms like Facebook, Google, and Instagram with centralized management.

Yext Limitations

• Some users report feeling frustrated with delays and a lack of responsiveness from Yext’s customer support team.
• A few reviews mention that the platform’s complexity makes it difficult for new users to get up to speed quickly.

Yext Pricing

For small, single-location businesses, the pricing looks like this:

• Emerging Starter Package: $4/week – 28% optimization rate, listings on Merchant Circle, eLocal, Topix, YellowPageCity, and 30+ more sites.
• Essential Plus Package: $9/week – 56% optimization rate, listings on Google, Facebook, Bing, Apple, Yelp, and more.
• Complete Standard Package: $10/week – 100% optimization rate, includes Full Essential & Emerging packages, 30+ additional sites, PowerListings+.
• Premium Advanced Package: $19/week – 100% optimization rate, includes all features from Complete Package, review monitoring, and website widgets.

For enterprises, pricing is customized based on your business needs, size, and goals. Contact the Yext sales team to get a solution tailored to your specific requirements.

Yext Reviews

• G2: 4.4/5 (512)
• Capterra: 4.2/5 (114)

11. NiceJob

NiceJob is a review management tool designed to help businesses automate and streamline their review collection process. It serves a variety of industries, including home services, professional services, health and wellness, hospitality, and franchises.

For reviews, NiceJob focuses on boosting customer engagement by automating review collection through SMS and email campaigns. With its pre-written sequences, businesses can easily collect more reviews, improve their reputation, and attract new customers.

NiceJob Popular Features

• Reviews: Automate the review collection process to increase the number of reviews for your business.
• Referrals: Set up automated campaigns to encourage existing customers to refer new clients via email or SMS.
• Repeats: Use automated reminders to encourage repeat business by prompting clients to book appointments.
• Social Proof: Display collected reviews on your website to enhance customer trust and support decision-making.
• Insights: Analyze customer feedback to identify trends and gain actionable insights for service improvements.
• AI Replies: Implement AI-driven responses to reviews, which automates engagement while ensuring consistent communication.

NiceJob Limitations

• Some reviews say its customization options are limited for different customer engagement scenarios.
• Certain reviews say the lack of a multi-campaign feature makes it difficult to target specific groups.

NiceJob Pricing

• Reviews: $75/month – Automate review requests, monitor reviews, feature reviews on your website, social proof widgets, and integrations.
• Pro: $125/month – Includes all Reviews features plus automated booking reminders, customer referrals, gifting, AI review replies, competitor SEO insights.
• Sites: $99/month + $199 setup fee – Custom-built websites to increase sales, bundled with other NiceJob plans for lead generation.
• Enterprise Solutions: Contact Sales – Custom pricing for multi-location businesses with tools to empower franchisees and increase customer ratings.

NiceJob Reviews

• G2: 4.8/5 (369)
• Capterra: 4.9/5 (198)

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