12 Best SOCi Alternatives for Review Management in 2025

SOCi remains a familiar name in review management, but many platforms deliver more flexibility, smarter automation, and deeper insights. Modern options combine review collection, sentiment analysis, and AI-powered responses in one efficient system.

Several alternatives stand out in both performance and user experience.

We tested 12 SOCi alternatives that offer smart automation and actionable insights to simplify review management and fuel long-term business growth.

What to Evaluate Before Picking a SOCi Alternative

User concerns highlight clear weaknesses. SOCi uses deceptive pricing with hidden fees and extra charges for basic functions after the initial purchase.

Choose an alternative with transparent pricing and no surprise costs.

AI limitations reduce the quality of review responses. Users report that replies lack originality and fail to stay relevant. Focus on tools with advanced AI that build custom models from your business data.

SOCi lacks a complete SEO suite and fails to deliver enough automation. Top platforms offer content creation, research, and analysis backed by automation, setting a higher standard for digital management.

What Are the 12 Best SOCi Alternatives To Take Control of Your Reviews?

These 10 SOCi alternatives offer great ways to manage and improve your reviews.

1. Search Atlas 

Search Atlas delivers a complete SEO solution built to simplify local SEO and review management. The platform automates feedback, generates AI-powered replies, and tracks reviews across multiple platforms.

OTTO, the built-in AI assistant, automates responses based on tone, highlights engagement gaps, and handles repetitive tasks to save time.

Search Atlas offers advanced tools for audits, keyword research, backlink tracking, and competitive analysis.

Google Business Profile (GBP) integration allows users to post updates, manage reviews and Q&As, and follow up through SMS, email, or chatbots to collect more feedback.

Popular features

• Local Citations. Distribute business details across hundreds of directories, navigation apps, and local platforms with automated updates maintained for 12 months.
• GBP Management. Automate routine Google Business Profile tasks like responding to reviews, posting updates, and managing Q&A with built-in AI tools.
• Reputation Management. Manage customer reviews from all GBP locations in one dashboard using auto-reply options to save time and maintain consistency.
• Local SERP Tracking. Monitor local search results from any global location without country restrictions for a broader view of visibility.
• Content Creation. Generate SEO-focused content with AI using over 50 templates that support local campaigns and high-volume ecommerce needs.

Limitations

• The tools feel too advanced for beginners, though onboarding support exists.
• Pricing looks high at first, but it reflects broader capabilities and stronger automation.
  

Search Atlas Pricing

	Starter plan	Growth plan	Pro plan
Price.	$99 monthly	$199 monthly	$399 monthly
Free OTTO Activation	1	2	4
User Seats	2	3	5
GSC Projects	5	15	100
Keywords per Site	Top 10K	Top 100K	Top 1M
On-Page In-Depth Audits	40	100	200
Keyword Rank Tracking Projects	20	50	1000
Aggregator Network Citations	✅	✅	✅
Content Genius – AI Blog and Landing Page Generation	✅	✅	✅

Search Atlas Reviews

• G2. 4.8/5 (91 reviews)
• Capterra. 4.9/5 (64 reviews)

2. TrustPilot

Trustpilot operates as a customer review platform built to collect feedback, manage responses, and share verified reviews across websites, search results, and social media.

The platform encourages open dialogue by providing customers a space to share real experiences, which businesses use as visible proof of service quality.

Built-in analytics help companies identify recurring themes, monitor satisfaction levels, and address concerns with precision.

Popular features

• Automated Review Invitations. Reach out to customers with tailored requests that increase review volume and quality.
• SEO-Optimized Widgets. Place reviews directly on a site to support search visibility and build confidence with visitors.
• TrustBoxes for Social Proof. Add pre-designed modules to pages that highlight real customer experiences in a clear, visible format.
• Review Insights and Analytics. Track performance data and sentiment trends to refine service and detect recurring feedback patterns.

Limitations

• Users report difficulties filtering or flagging suspicious reviews.
• Customer messaging options remain limited for proactive communication.

Pricing

• Starter. Profile claiming, review collection and responses, TrustScore dashboard access.
• Plus. $299/month – Verified reviews, marketing tools, no third-party ads, review invitations and replies, website widgets, and performance insights.
• Premium. $629/month – Predictive analytics, custom social assets, competitor benchmarking, trend analysis, and API access via add-ons.
• Advanced. $1,099/month – Custom dashboards, feedback tagging, branded widgets, market performance insights, Salesforce integration, and API access via add-ons.
• Enterprise. Pricing upon request – Contact the sales team for a custom quote and tailored feature access.

TrustPilot Reviews

• G2. 3.5/5 (218 reviews)
• Capterra. 4.5/5 91,187 reviews)

3. BrightLocal

BrightLocal combines local SEO and review management to help businesses control local visibility and reputation more efficiently.

The platform connects directly with GBP, allowing users to update listings, publish posts, and respond to reviews without leaving the dashboard.

The system tracks performance by location and provides a clear view of business visibility in search results over time.

Popular features

• Reputation Manager. Centralize all review activity and respond across platforms without switching between tools.
• GBP Management. Control key elements of a Google listing, from publishing posts to analyzing customer interactions.
• Local Rank Tracker. Monitor keyword rankings across search engines and pinpoint where visibility gains or losses happen.
• Citation Builder. Create and sync business listings across directories to keep online details accurate and consistent.

Limitations

• The full range of features feels complex for first-time users.
• Industry-specific platforms receive limited support in citation listings.

Pricing

• Track Plan. $29/month – Essential Local SEO tools.
• Manage Plan. $36/month – Track Plan features plus Listings Management.
• Grow Plan. $44/month – Manage Plan features plus Review Management.
• Citation Builder. Pay-as-you-go starting at $2 per site.

BrightLocal Reviews

• G2. 4.6/5 (222 reviews)
• Capterra. 4.8/5 (276 reviews)

4. Podium

Podium operates as a communication and review management platform built for local businesses that depend on direct customer engagement.

It unifies messaging, feedback collection, and reputation tools to help teams respond faster and strengthen online visibility.

Focused on service-driven industries, the platform supports review generation and simplifies daily interactions across multiple channels.

Popular features

• Review Management. Collect and manage customer reviews on platforms like Google and Facebook from one dashboard.
• AI-Enhanced Tools. Automate routine tasks and improve messaging workflows using artificial intelligence.
• Customer Messages. Combine SMS, chat, and social messages in a single inbox for faster response times.
• NPS Collector. Gather Net Promoter Score data through SMS to track customer satisfaction trends.

Limitations

• Reporting features feel restrictive for users needing deeper data exports.
• Insights across multiple conversations remain limited, which makes broad customer sentiment harder to interpret.

Pricing

• Core. Custom pricing – AI tools, lead capture, review management, basic automation, mobile app, 200+ integrations, onboarding, and support.
• Pro. Custom pricing – Core features plus AI answers, auto review replies, lead routing, text campaigns, segmentation, and lower processing fees.
• Signature. Custom pricing – Pro features plus multi-location tools, advanced reports, hardware discounts, account migration, and priority support.

Podium Reviews

• G2. 4.6/5 (1,853)
• Capterra. 4.3/5 (517)

5. Semrush Local

Semrush Local provides a local visibility solution built for businesses that monitor search performance, manage reviews, and maintain consistent listings.

The platform streamlines updates across directories and simplifies feedback management from platforms like Google and Yelp.

Teams track review activity across locations, reply faster with AI-generated responses, and address negative feedback quickly.

Features

• Review Management. Get notified of new reviews, respond with AI, and track competitor feedback.
• Review Analytics. Analyze rating trends and compare review volume and sentiment against local competitors.
• GBP Optimization. Automate updates and track insights to improve Google Business Profile performance.
• Listing Management. Update business details across review platforms and directories from one dashboard.

Limitations

• The analytics data delivers rough estimates without precise accuracy.
• Semrush pricing runs high, especially with add-ons included.

Pricing

• Local Light. $30/month per location – Focused on improving your Google Business Profile
• Local Essentials. $50/month per location – Everything in Local Light, plus listing management and extra local marketing tools
• Local Advanced. $60/month per location – Everything in Local Essentials, plus advanced features for deeper optimization

Semrush Local Reviews

• G2. 4.5/5 (2,518 reviews)
• Capterra. 4.6/5 (2,281 reviews)

6. Moz Local

Moz Local operates as an SEO platform that helps businesses manage reviews and maintain accurate listings across directories while keeping GBP updated.

Businesses use Moz to centralize feedback from multiple sources, analyze review trends, and simplify monitoring, responding, and tracking sentiment.

Popular features

• Review Tracking. Gather reviews from several platforms in one place to gain clearer insights into customer sentiment.
• GeoRank. View local ranking positions on Google Search and Maps to monitor visibility in key areas.
• Social Media Integration. Link with platforms like Facebook and Instagram to streamline updates and manage brand presence.
• Competitor Insights. Analyze local rankings of competitors and adjust strategies based on their performance trends.

Limitations

• Listings become inactive without subscription renewal.
• Automation features feel basic for teams with advanced workflows.

Pricing

• Lite Plan. $16/month – Listing Management and Review Monitoring.
• Preferred Plan. $24/month – Listing Management, Review Management, Analytics.
• Elite Plan. $33/month – Listing Management, Review Management, Social Media Management, Analytics.

Moz Local Reviews

• G2. 4.3/5 (474 reviews)
• Capterra. 4.4/5 (33 reviews)

7. SE Ranking 

SE Ranking provides SEO tools designed to support businesses with local visibility and customer feedback. It includes review tracking, sentiment insights, and listing management.

The platform supports Google Business Profile scheduling and exports, which simplifies review management and content optimization in one place.

Popular Features

• GBP Post Scheduler. Plan and publish content to keep the Google Business Profile active and regularly updated.
• Listing Management. Update and organize business listings across regions to avoid errors and maintain consistency.
• Local Marketing Module. Measure location-based performance and adjust strategy for better visibility in targeted areas.
• Reviews Management. Collect reviews from multiple platforms, reply directly, or export data for local SEO reporting.

Limitations

• Some local tools require a higher-tier plan for full access.
• Project sharing tools do not meet all collaboration needs.

Pricing

• Essential. $65/month – Designed for individual SEO professionals, this plan includes 1 manager seat, 5 projects, and 500 keywords tracked daily, along with core SEO tools and the option for add-ons.
• Pro. $119/month – Ideal for agencies and small teams, offering 3 manager seats, 30 projects, 2,000 keywords tracked daily, core SEO tools, and additional features with add-ons available.
• Business. $259/month – Tailored for large agencies and enterprises, this plan includes 5 manager seats, unlimited projects, 5,000 keywords tracked daily, core SEO tools, and the option for add-ons.

SE Ranking Reviews

• G2. 4.8/5 (1,378 reviews)
• Capterra. 4.7/5 (284 reviews)

8. BirdEye

Birdeye is a customer experience and reputation platform that helps businesses manage reviews, messaging, and listings from a single interface.

It centralizes review collection, tracks customer sentiment, and ensures consistent business details across directories. The platform serves multi-location businesses.

Popular features

• Review Management. Gather, monitor, and respond to feedback from platforms like Google, Facebook, and Yelp.
• Listing Management. Update and manage business listings across directories to keep NAP details accurate.
• Local Citation Builder. Standardize business information across multiple platforms to fix inconsistent or outdated entries.
• Automated Review Requests. Trigger email or SMS requests to prompt more customer reviews.

Limitations

• Interfaces are less intuitive, especially for new users.
• Google reviews do not sync in real time, which delay access to new customer feedback.

Pricing

• Starter. The Starter plan offers Reviews, Listings, and Messaging for $299/month per location with a prepaid annual plan.
• Growth. The Growth plan offers Reviews, Listings, Messaging, and Webchat for $399/month per location with a prepaid annual plan.
• Dominate. The Dominate plan offers Reviews, Listings, Messaging, Webchat, and Social for $449/month per location with a prepaid annual plan.

BirdEye Reviews

• G2. 4.7/5 (3,183 reviews)
• Capterra. 4.7/5 (668 reviews)

9. Brand24

Brand24 is an AI-driven media monitoring tool that captures real-time brand mentions across digital platforms. It tracks podcasts, forums, and influencer content.

The platform has a wide coverage that helps identify public relation risks, shifts in customer sentiment, or missed mention opportunities related to search visibility search visibility and brand perception.

Popular Features

• Mention Monitoring. Follow brand references across websites, social channels, and blogs.
• Sentiment Analysis. Measure tone and emotion behind customer conversations.
• Performance Metrics. Review data on reach, frequency, and audience interaction.
• Missed Links. Spot unlinked brand mentions to convert into backlink opportunities.

Limitations

• The tool lacks built-in tools for link outreach or prospecting beyond tracking mentions.
• It does not provide advanced SEO modules like keyword research or technical audits.

Pricing

• Individual plan. $199 monthly – 1 user, 3 keywords, 2K mentions monthly.
• Team plan. $299 monthly – unlimited users, 7 keywords 10k mentions monthly.
• Pro plan. $399 monthly – unlimited users, 12 keywords, 40k mentions monthly.
• Business. $599 monthly – unlimited users, 25 keywords, 100k mentions monthly.

Brand24 Reviews

• G2. 4.6/5 (296 reviews)
• Capterra. 4.7/5 (199 reviews)

10. Yext Alternatives

Yext is an accurate tool for managing listings across directories and multiple locations. It centralizes review management, enhances AI-powered search, and integrates seamlessly into workflows to improve customer experience.

Yext works well for businesses aiming to maintain consistent and updated information across multiple platforms.

Popular features

• Manage Listings. Handle listings across 200+ search engines, maps, apps, and directories from one platform.
• Generate Reviews. Manage and generate reviews centrally to streamline feedback handling and enhance customer satisfaction.
• AI-Powered Search. Enhance website conversion through AI-powered search for improved SEO user experiences.
• Chatbot Optimization. Improve chatbots with natural language processing for better user interactions and responses.

Limitations

• The platform lacks easy access to customer support for urgent issues.
• Price increases over time limit cost-effectiveness for small businesses.

Pricing

• Emerging Starter Package. $4 per week.
• Essential Plus Package. $9 per week.
• Complete Standard Package. $10 per week.
• Premium Advanced Package. $19 per week.

Yext reviews

• G2. 4.4/5 (587)
• Capterra. 4.2/5 (114)

11. Synup

Synup is a local SEO platform that helps manage your business’s online presence across multiple directories and review sites.

It focuses on reputation management and performance reporting, making it ideal for businesses seeking to improve their local search visibility. Synup offers tools for engaging with customers, optimizing local SEO, and tracking performance metrics.

This platform helps maintain consistency across online listings while enabling businesses to enhance their local search rankings.

Popular features

• Comprehensive Listing Control. Update and sync your business details across directories and platforms for better visibility.
• Review Engagement. Respond to reviews from Google, Yelp, and Facebook to maintain a positive reputation.
• Performance Tracking. Access performance metrics to improve your local SEO strategy and enhance results.
• Local SEO Optimization. Fine-tune listings for higher visibility and appear in front of relevant customers.

Limitations

• Results from SEO optimizations take time to become visible.
• Lacks advanced sentiment analysis for understanding deeper customer emotions and feedback.

Pricing

• Standard. $34.99/month, 70 directory listings, 1 location, review monitoring for 10 sites, AI-powered post recommendations
• Premium. $89.99/month, everything in Standard plus 80 directory listings, 1 location, review monitoring for 20 sites

Synup reviews

• G2. 4.5/5 (291)
• Capterra. 4.3/5 (16)

12. LocalViking

LocalViking is a GBP management tool, geo-grid rank tracking, and local SEO reporting. The platform focuses on providing detailed insights into local SEO performance.

It includes white-label reporting tools designed for agencies, allowing them to manage clients and track local SEO progress effectively.

LocalViking enhances GBP profiles, improving local search rankings and engagement.

Popular features

• Geo-Grid Rank Tracker. Visualize local keyword performance with geo-grid tracking for specific location-based insights.
• GBP Post Scheduler. Automate GBP posts to maintain engagement and improve visibility in local search results.
• Review Monitoring. Track and respond to reviews on GBP, maintaining a strong online reputation with ease.
• Bulk GBP Management. Manage multiple GBP listings from one dashboard, streamlining optimization for businesses with several locations.

Limitations

• Focused mainly on Google My Business, lacking integrations with other important local SEO platforms.
• Geo-grid tracking and post scheduling tools are difficult for beginners.

Pricing

• Single. $39/month, 1 GBP listing, unlimited accounts and GBP posts, 1600 keyword credits, 7500 GeoGrid credits.
• Starter. $59/month, 10 GBP listing, unlimited accounts and GBP posts, 3200 keyword credits, 8100 GeoGrid credits.
• Pro. $99/month, 20 GBP listing, unlimited accounts and GBP posts, 5600 keyword credits, 16200 GeoGrid credits, white label reporting, GeoGrid widget.
• Agency. $149/month, 40 GBP listing, unlimited accounts and GBP posts, 17700 keyword credits, 24300 GeoGrid credits, white label reporting, GeoGrid widget.
• Enterprise. $200/month, 70 GBP listing, unlimited accounts and GBP posts, 26600 keyword credits, 32400 GeoGrid credits, white label reporting, GeoGrid widget.

LocalViking reviews

• G2. No reviews
• Capterra. No reviews

Take Control of Your Reputation and Customer Trust (Here’s How)

Basic review tools won’t help you build trust, grow locally, and stay ahead of competitors. 🍃

Search Atlas offers a smarter, more affordable solution combining powerful review management and advanced automation to handle your local SEO from start to finish. OTTO SEO automates tasks like review replies, post scheduling, and profile optimization, saving hours every week. ⏰

Replace clunky tools with a system that actually works. Try Search Atlas for FREE! No commitment, cancel anytime.