Are you managing your customer reviews and local SEO with growth in mind? 🌟
Without a comprehensive review management platform, you can easily miss opportunities for better customer engagement and improved online reputation.
There are tools on the market that address more than just business page reviews and social posts. Our guide lists the best options to help you transform how you approach SEO and review management.
From optimizing your content to managing your local reputation, here are seven Birdeye alternatives ready to take your growth strategy to the next level! 🚀
Qualities to Consider in a Birdeye Alternative
Birdeye users might find themselves seeking more customizable solutions, especially regarding scaling review management across multiple platforms. Some platforms offer seamless integrations, link-building outreach, precise reporting features, and better customer support.
If you’re seeking an alternative, here are some key considerations:
- Ease of use
- Local SEO insights
- Customization
- Scalability features
- Competitor analysis tools
As you explore alternatives, look for platforms that balance review monitoring with broader features, such as reputation management, competitor tracking, and automated workflows.
Upgrade Your Reputation Strategy With 7 Birdeye Alternatives
Here are seven Birdeye alternatives that will exceed your expectations and help you achieve even better results.
1. Search Atlas
Search Atlas is an all-in-one SEO platform incorporating review management, making it a versatile tool for improving search engine rankings and brand reputation.
While it primarily excels in SEO analysis, the review management component allows businesses to monitor customer sentiment and track how reviews impact online visibility.
Search Atlas stands out for its robust keyword tracking, competitor analysis, and search engine visibility reports, all while integrating reputation management into its feature set.
Compared to Birdeye, Search Atlas offers a more comprehensive approach by combining SEO insights with reputation tracking. This makes it a good fit for businesses looking to boost local rankings and customer trust.
Popular features
- Local SEO Tools: Track your local SEO keyword rankings in interactive heatmaps and access Google My Business reporting to optimize local search visibility.
- Keyword Tracking: Use in-depth tracking to see how keywords perform in search engine results, which is essential for SEO.
- Google My Business Management Software: Track customer reviews and identify trends in feedback across different platforms. Manage and optimize all your GBP listings directly from the Search Atlas dashboard.
- Competitor Analysis: Gain insights into competitor strategies, allowing businesses to stay competitive in search rankings and reputation.
- Customizable Reporting Tools: Create customizable reports on SEO performance and customer reviews, enabling businesses to see the bigger picture.
- Affordable for SMEs: The platform is known for offering a wide range of tools at a reasonable price, making it accessible for small to medium-sized businesses.
- Automated Review Responder: Manually respond to Google Business Profile reviews. Easily manage local business reputation and earn more 5-star ratings.
- AI Tools and Automation: Use AI to automate technical SEO or generate Google Business Profile posts like questions and answers. Boost your rankings for local keywords with more GBP content.
Limitations
- Some users mention that Search Atlas can overwhelm new users due to its feature-rich dashboard. Thankfully, the platform offers one-on-one boarding and tutorials.
- A few users note that there isn’t an isolated version of the review management tool available for free, but Search Atlas offers a free trial to test it out before committing.
| Price | $99/month | $199/month | $399/month |
| Free OTTO activation | 1 | 1 | 3 |
| User seats | 2 | 3 | 5 |
| Pages/Articles Created | 40 | 100 | 200 |
| Content Assistant Keywords | 120 | 300 | 600 |
| Onpage In-Depth Audits | 40 | 100 | 200 |
| Content Plans | 40 | 100 | 200 |
| Keyword Research Lookups | 500 | 2,000 | 5,000 |
| Backlink Analyzer Projects | 2 | 5 | 5 |
PricingSearch Atlas reviews
- G2: 4.8/5 (91)
- Capterra: 4.9/5 (63)
2. Podium
Podium is a platform for messaging, payments, and review management, helping businesses streamline customer interactions. It’s loved for its simplicity and effectiveness in improving communication between businesses and their customers.
Podium allows businesses to request reviews via text messaging, making it easier to capture customer feedback. It’s ideal for businesses that thrive on local reviews, particularly those in service-based industries like healthcare, retail, and auto repair.
What makes Podium great is its focus on facilitating seamless communication, which is vital for enhancing customer engagement. Its messaging features set it apart from tools like Birdeye, as it focuses more on direct interactions with clients and customers.
Popular features
- Text-Based Review Requests: Request reviews from customers through SMS, resulting in higher response rates.
- Unified Inbox: Manage customer messages from multiple platforms (Google, Facebook, etc.) in one centralized location.
- Payment Solutions: Send payment requests via text, streamlining the payment process for local and small businesses.
- Reputation Management: Track and respond to customer reviews across different sites, improving brand visibility and reputation.
- Easy Setup: Good for small businesses because of its intuitive setup and user-friendly interface, requiring minimal technical knowledge.
Limitations
- Some reviews mention that Podium’s focus on communication leaves fewer features dedicated to SEO analysis or ranking improvements.
- A few reviews say support response times can be slow.
Pricing
Podium does not publish its pricing on the website. Please contact their sales team for a customized quote.
Podium reviews
- G2: 4.6/5 (1847)
- Capterra: 4.3/5 (513)
3. Reputation.com
Reputation.com offers a robust suite of tools for review management, local customer feedback collection, and social listening. It’s designed to help businesses manage their reputation across multiple channels, from reviews to social media, giving them control over how they’re perceived online.
Businesses love Reputation.com for its in-depth analytics and AI-driven insights, which provide detailed data on customer sentiment.
Unlike Birdeye, Reputation.com is geared more toward helping businesses improve their overall brand perception. It’s designed for tracking and responding to reviews, making it an excellent choice for businesses heavily reliant on customer feedback.
Popular features
- Social Media Monitoring: Track brand mentions across social media platforms to stay on top of your reputation.
- Review Aggregation: Gather reviews from various platforms into one dashboard, making it easy to manage responses.
- Customizable Reporting for Clients: Create tailored reports to analyze performance across different channels.
- Good for Large Enterprises: The platform is known for being a reliable tool for large organizations due to its comprehensive analytics.
Limitations
- A few reviews mention that the platform’s pricing can be high for small businesses or startups.
- Some users say the report templates are challenging to customize fully.
Pricing
Reputation.com does not publish its pricing on the website. Please contact their sales team for a customized quote.
Reputation.com reviews
- G2: 4.6 /5 (2343)
- Capterra: 4.4 /5 (185)
4. TrustPilot
TrustPilot is a global review platform that helps businesses enhance their reputation through verified customer reviews. It provides businesses with a way to build trust by collecting and displaying customer feedback.
The tool is widely used by companies looking to leverage positive reviews to boost their reputation and attract more customers.
Trustpilot stands out for its transparency and focus on verified reviews, ensuring genuine feedback. Businesses use Trustpilot to build credibility, which can positively influence conversion rates.
Popular features
- Verified Customer Reviews: Ensure that all reviews displayed are from real customers, boosting trust and credibility.
- Review Invitations: Automatically send requests to customers to leave reviews, helping businesses collect more feedback.
- Trustpilot Widgets: Embed reviews on websites, providing social proof that can increase conversions.
- SEO Benefits: Improve search rankings by featuring customer reviews prominently in Google search results.
Limitations
- Some users say that Trustpilot’s support can be slow to respond during peak periods.
- Some reviews mention that Trustpilot’s paid features can be pricey for small companies.
Pricing
- Plus: $259/month per domain, 8 widgets, 3 user accounts, 200 review invites.
- Premium: $629/month per domain, full widget library, 10 user accounts, 500 review invites.
- Advanced: $1,059/month per domain, custom widgets, 20 user accounts, 5000 review invites.
- Enterprise: Contact for pricing details, unlimited user accounts, unlimited review invites.
TrustPilot reviews
- G2: 3.5/5 (218)
- Capterra: 4.5/5 (1185)
5. Sprout Social
Sprout is a social media management platform with tools for tracking and responding to reviews across platforms. Sprout Social is another social media management platform that includes review monitoring and customer feedback tools.
It helps businesses streamline their social media efforts while keeping an eye on what customers are saying about them online.
Sprout Social’s intuitive dashboard makes it easy for businesses to track customer reviews and respond quickly. Its emphasis on social or blog engagement and analytics is perfect for businesses that want to manage their social media presence and online reputation from a single platform.
Popular features
- Social Listening: Monitor brand mentions and reviews to respond to customer feedback promptly.
- Unified Inbox: Manage messages and reviews from multiple social platforms in one place.
- Automated Reports: Generate reports on social media and review performance, providing insights into engagement and customer sentiment.
- Collaborative Tools: Use team collaboration features and make it easy for large teams to manage social media accounts and reviews.
Limitations
- Some users mention that the cost can increase significantly if you need access to advanced features.
- While great for social media management, some users feel the platform lacks robust SEO tools.
Pricing
- Standard: $199 per seat/month, 5 social profiles, keyword and location monitoring, review management.
- Professional: $299 per seat/month, unlimited social profiles, extensive keyword insights.
- Advanced: $399 per seat/month, enhance reply by AI assist, integrations.
- Enterprise: Custom quote.
Sprout Social reviews
- G2: 4.4/5 (3874)
- Capterra: 4.4 /5 (595)
6. Yext
Known for its business listing and review management across multiple directories, Yext helps ensure accurate information and control of customer feedback.
With Yext, companies can manage their online listings, respond to reviews, and analyze customer feedback across dozens of platforms.
It’s widely used by businesses that want to maintain consistent information across multiple directories and control how customers perceive their brand online. The platform is ideal for businesses with multiple local SEO locations, as it allows centralized control over business data and customer feedback.
Popular features
- Listings Management: Automatically sync business information across directories like Google, Bing, and Yelp, ensuring consistency.
- Review Monitoring: Track and aggregate customer reviews from multiple platforms, making it easy to respond and manage reputation.
- Analytics Dashboard: Gain insights into how customers interact with a brand online, allowing for data-driven decisions.
- Local SEO Boost: Improve local search rankings by maintaining accurate and optimized listings.
- Multi-Location Management: Perfect for businesses with multiple branches, offering centralized control over business information and reviews.
Limitations
- Some users mention that Yext’s features can be overwhelming for small businesses with fewer listings.
- Reviews mention it can be more expensive compared to other review management tools, especially for small businesses.
Pricing
- Emerging: $4/week
- Essential: $9/week
- Complete: $10/week – Full essential package with PowerListings and analytics.
- Premium: $19/week – Full complete package with review monitoring and website widgets.
Yext reviews
- G2: 4.4/5 (477)
- Capterra: 4.2 /5(113)
7. Hootsuite
Primarily a social media management tool, Hootsuite includes review monitoring and response features as part of its platform. It helps businesses manage their social media accounts while tracking customer reviews across platforms. For businesses focused on online reputation management, Hootsuite makes it easy to monitor and respond to reviews in real time.
The platform helps businesses engage with customers through social media and respond to feedback. It’s an ideal choice for companies that want to integrate social media efforts with review management to boost brand visibility and engagement.
Popular features
- Review Monitoring: Track reviews and mentions of your business across multiple platforms, allowing for real-time responses.
- Social Media Management: Centralize social media activity, making managing multiple accounts from one dashboard easy.
- Scheduling Tools: Schedule posts across various platforms, helping maintain a consistent presence.
- Analytics Reports: Gain insights into social media performance and customer sentiment.
Limitations
- Some reviews say the platform can be difficult to navigate for beginners.
- While Hootsuite tracks reviews, it lacks in-depth SEO features compared to other platforms.
Pricing
- Professional: $99 month, 1 user, 10 social accounts.
- Team: $249/month, 3 users, 20 social accounts.
- Enterprise: Custom quote.
Hootsuite reviews
- G2: 4.2/5 (5700)
- Capterra: 4.4/5 (3796)
There’s a Better Way To Manage Reviews Than Birdeye
Whether you’re dealing with customer reviews, social media mentions, and local SEO, finding the right platform can be the difference between a thriving business and a tarnished image.
Each of the tools in this guide offers unique strengths, from reputation management to SEO insights. But the key is selecting the one that aligns with your business goals. 🔑
Beyond keeping an eye on customer feedback, Search Atlas allows businesses to boost their online presence through powerful SEO insights. From keyword tracking to backlink monitoring, it offers a comprehensive suite of tools that helps businesses stay on top of their online reputation while improving search visibility.
Interested in giving it a try? Start your free trial with Search Atlas and take your online reputation to the next level!
